Support
We're a small team and we read every message.
In an emergency
Oseya is not an emergency service and we can't respond quickly. If you or someone else is in danger, or you feel unsafe, please use the crisis resources. They are free and confidential.
See crisis resourcesContact us
For help with the app, your account or your subscription, email us. We usually reply within a few working days.
Email: support@trataklabs.com
Please don't include private details about your relationship in an email. We never need them to help you.
Common questions
My partner's invite link doesn't work
Invite links last 7 days and work once. Create a new one from the app's home screen and send it again.
How do I delete my data?
In the app, open Settings. You can delete your private writing or your whole account at any time.
How do I cancel my subscription?
Subscriptions are managed in your App Store or Google Play account settings. One subscription covers both of you.